Oraimo is one of the leading ecommerce stores for quality tech accessories and devices in Nigeria. However, there may be times when you need to cancel an order you’ve placed on Oraimo, whether you changed your mind, ordered the wrong item, or found it cheaper elsewhere. Thankfully, canceling orders on Oraimo is straightforward if done promptly.
This comprehensive guide will walk you through the step-by-step process to cancel Oraimo orders on both the website and mobile app.
Introduction to Canceling on Oraimo
Oraimo makes it easy for customers to cancel any orders that have not yet shipped. You can cancel orders placed on either the Oraimo website or mobile app within minutes.
Canceling is free and simple if done quickly after ordering. However, take note that Oraimo typically processes and ships most orders within 24 hours. So the window to cancel is short.
As long as your order is still processing and not shipped, the steps below will guide you through successfully canceling it.
When You Should Cancel an Oraimo Order
Common reasons you may need to cancel an order placed on Oraimo include:
- You ordered the wrong item by mistake.
- You found the product cheaper on another website.
- The item is now out of stock so your order cannot be fulfilled.
- You no longer need or want the product you ordered.
- You placed multiple orders for the same item.
- There is a long delay before the product can ship.
- The delivery estimate is too late for your needs.
- You changed your mind about a purchase upon reflection.
If for any reason you need to cancel your latest Oraimo order, just follow the quick self-service cancellation process outlined next.
How to Cancel an Order on Oraimo’s Website
If you placed an order via the Oraimo website, here are the steps to cancel it:
Login to Your Oraimo Account
- Go to Oraimo.com and click “Login” at the top.
- Enter your account email and password.
- Click “My Account” after logging in successfully.
Locate the Order
- Under “My Orders,” find the order you want to cancel.
- Click “View Order Details.”
Select Cancel Order
- On the Order Details screen, click the red “Cancel Order” button.
- A confirmation popup will appear to review.
Confirm Cancellation
- Double check the cancellation details and click “Yes” to confirm.
- Your order will now be cancelled in Oraimo’s system.
You will also receive an email from Oraimo confirming that your order was cancelled successfully. And you will no longer be charged for the purchase.
How to Cancel an Order on Oraimo’s Mobile App
If you originally placed your Oraimo order using the Android/iOS app, use these steps:
Login on Mobile App
- Launch the Oraimo app and login with your account credentials.
- Tap the profile icon on the bottom to access My Account.
Go to Orders
- From the account page, choose “My Orders.”
- Select the order you want to cancel.
Choose Cancel
- On the order details screen, tap the red “Cancel Order” link.
- Review the cancellation info on the pop-up.
Finalize Cancellation
- If everything looks correct, tap “Yes” to confirm the cancellation.
- You will receive an email confirmation from Oraimo shortly after.
Following these instructions will quickly cancel your order on the Oraimo mobile app. Be sure to act fast before your purchase is shipped.
Oraimo Cancellation and Return Policies
When canceling orders on Oraimo’s website or app, keep the following policies in mind:
- Orders can only be cancelled if they have not yet shipped. Once shipped, you cannot cancel.
- Eligible orders can be cancelled at no extra charge.
- Oraimo typically processes orders within 24 hours. The window to cancel is short.
- Cancelled orders are not billed to your original payment method.
- Refunds for cancellations are processed back to your account within 3-5 business days.
- If your order arrived damaged or defective, start a return request not a cancellation.
Review Oraimo’s full cancellation policy on their website for any other fine print details to be aware of. But when done promptly, cancelling orders is a quick and easy process.
Contacting Oraimo Customer Service
If you are having any difficulty cancelling your order through the self-service process, reach out to Oraimo’s customer support for assistance:
- Email: [email protected]
- Phone: 01-279-8541
- WhatsApp: +234 903 000 2461
Oraimo’s customer service team is available 7 days a week to help with any issues cancelling orders or general assistance with managing your account.
Conclusion
While Oraimo processes orders rapidly, you still have a short window to cancel any order placed online that you change your mind about. Thankfully, Oraimo provides a straightforward self-service cancellation process on both their website and mobile app.
Common reasons to cancel an Oraimo order include ordering the wrong item, finding it cheaper elsewhere, no longer needing the product, or delivery will be too late. Just be sure to act quickly within 24 hours and before your purchase has shipped.
With the step-by-step instructions above, you can easily cancel unwanted Oraimo orders on both desktop and mobile to avoid being billed. If you encounter any trouble cancelling, Oraimo’s helpful customer support is also available to manage cancellations. Just contact them promptly before your window to cancel closes.
Frequently Asked Questions About Canceling Oraimo Orders
Here are answers to some common questions about canceling Oraimo orders:
Can I cancel any Oraimo order?
You can only cancel Oraimo orders that have not yet shipped. Once an order is shipped, it is too late to cancel.
How long do I have to cancel an Oraimo order?
Oraimo typically processes and ships orders within 24 hours. So you need to cancel very quickly, ideally within a few hours of ordering.
Will I be refunded if I cancel my Oraimo order?
Yes, your original payment method will be fully refunded within 3-5 business days after a successful cancellation.
What happens if my order already shipped before I could cancel?
Once an Oraimo order ships, it is too late to cancel. Your only option is to return it upon delivery per Oraimo’s return policy.
Can I cancel just part of my order on Oraimo?
Unfortunately, full order cancellation is only option. You cannot selectively cancel items from an Oraimo order.
How do I cancel an Oraimo order placed as a guest?
If you did not create an account when ordering, contact Oraimo customer service for help cancelling a guest order before it ships.
Why is my Oraimo cancellation being rejected?
The most common reason a cancellation is rejected is if the order has already entered the shipping process and can no longer be intercepted.
How will I know if my Oraimo order was cancelled successfully?
You will receive an email confirmation from Oraimo shortly after requesting cancellation through the website or app.
Can I re-order a product if I cancelled it by mistake?
Yes, you can place a new order for the same item again on Oraimo if you cancelled it accidentally and still want the product.
The bottom line is that cancellation of Oraimo orders is quick and convenient, but you must act within the short processing window before shipping. Be sure to carefully review all order details immediately upon purchase. Oraimo’s self-service cancellation process online minimizes hassle.
