Managing your money on your phone is convenient with your bank’s mobile app. But over time, the transaction history can become cluttered with debits and credits you no longer need. Fortunately, Access Bank offers ways to clear out old transaction records right from their mobile app. In this post,
we’ll explore how to delete individual transaction entries as well as fully reset your transaction log by contacting Access Bank support. With just a few simple steps, you can clean up your mobile banking app and keep just the transaction data that’s most relevant.
About Access Bank’s Mobile Banking
Access Bank is one of Nigeria’s major retail banks with branches located throughout the country. Their innovative mobile app makes banking on the go easy and efficient.
The Access Bank mobile app allows you to check balances, view past transactions, transfer funds, pay bills and more all from your smartphone. Robust security technology keeps your personal and financial information protected within the app.
With great features and an intuitive interface, the Access Bank app enables you to take care of banking needs anywhere, anytime.
Access Bank’s mobile banking app, AccessMore, is a convenient and secure way to manage your finances on the go. With AccessMore, you can:
- Check your account balances and transaction history
- Transfer money to other Access Bank accounts or to other banks in Nigeria
- Pay bills
- Buy airtime and data
- Deposit checks
- Apply for loans and other financial products
AccessMore is available for download on the Google Play Store and the Apple App Store. To activate your AccessMore account, you will need your Access Bank account number and your debit card PIN.
Once you have activated your account, you can log in using your username and password. You can also use your fingerprint or face ID to log in if your device supports these features.
Deleting Individual Transactions
If you just want to remove a few random transaction entries from your history, you can easily delete them manually right in the Access Bank app.
To delete individual transactions:
- Open the Access Bank app and log in to your account.
- Tap on the account whose transaction history you want to modify. This will display the full transaction list.
- Browse the list and locate the specific transaction(s) you want to delete.
- Tap on the transaction entry to open up the details screen.
- In the top right corner, tap the 3-dot menu icon.
- From the drop-down menu, select “Delete”.
- Confirm that you want to delete the chosen transaction when prompted.
The selected transaction will instantly disappear from your account’s transaction history. Use this manual deletion method to remove stray or unnecessary transactions that are cluttering up your mobile banking app. It provides an easy way to curate your transaction log as needed.
Clearing All Transactions
To entirely reset your transaction log across one or multiple accounts, you’ll need help from Access Bank’s customer support.
- Draft an email: Open your email app and compose a new message to Access Bank customer service. Find their contact email on the bank’s website.
- Request deletion: Explain you want to erase your full transaction history for particular accounts. Specify account details for identification. Include your personal info so they can verify you.
- Send it off: Double-check the details before sending your request to Access Bank’s team.
- Wait for a reply: The staff will review your request. They may call or email you with any questions prior to taking action.
Once satisfied, Access Bank support will fully clear your transaction log across your specified accounts within a few business days.
Frequently Asked Questions
Here are some common queries about erasing transaction history on the Access Bank app:
A: No, you cannot delete transaction history on the Access Bank mobile app. Access Bank does not allow customers to delete their transaction history, as it is required by law for financial institutions to keep records of all transactions for a certain period of time.
Q: Why can’t I delete my transaction history?
A: Financial institutions are required by law to keep records of all transactions for a certain period of time, typically 5-7 years. This is to prevent fraud and financial crimes and to help law enforcement investigate crimes.
Q: What other ways can I protect my transaction history?
A: There are a few things you can do to protect your transaction history:
- Keep your Access Bank mobile app password secure and do not share it with anyone.
- Be careful about what links you click on and what attachments you open.
- Enable two-factor authentication on your Access Bank mobile app.
- Regularly review your transaction history for any suspicious activity.
Keeping your Access Bank app organized by regularly pruning old transactions can optimize your mobile banking experience. Now you know how to manually delete individual entries as needed.
You can also work with their support team to completely reset your transaction log upon request. With a decluttered transaction history, managing your money is easier.
To protect your transaction history, keep your Access Bank mobile app password secure and do not share it with anyone.
Be careful about what links you click on and what attachments you open. Enable two-factor authentication on your Access Bank mobile app. Regularly review your transaction history for any suspicious activity.Sharing Is Caring: