AliExpress is a popular online marketplace allowing shoppers to buy direct from manufacturers in China.
However, sometimes you may encounter problems getting an order to go through on AliExpress.
In this comprehensive guide, we will dig into the various reasons you may be unable to complete AliExpress orders, along with fixes and troubleshooting tips to resolve the issues.
By the end, you’ll understand the most common order failures and know how to get around them quickly.
Understanding AliExpress Order Requirements
To successfully place an order on AliExpress, you need to meet certain requirements:
- Have a valid shipping address eligible for delivery
- Provide accurate buyer identity and contact information
- Use a legitimate payment method with sufficient funds
- Maintain an account in good standing without restrictions
Falling short on any of these requirements can result in failed AliExpress orders. Now let’s explore some specifics.
Checking Shipping Restrictions
Certain products on AliExpress contain shipping restrictions or exclusions to some countries due to customs regulations. If shipping is not available to your destination, you won’t be able to complete the checkout.
Carefully review the shipping details on the item page before ordering. Consider using a freight forwarder if needed to reach restricted destinations.
Fixing Invalid Payment Methods
One of the most common AliExpress order problems is having an invalid or declined payment method. Reasons may include:
- Expired credit card date
- Insufficient account balance
- Bank restriction on overseas transactions
- Fraud protection false decline
Try updating your payment method details, removing account restrictions, or using an alternative payment option like PayPal.
Verifying Your Account Information
If ordering through a registered AliExpress account, double check that your:
- Email address is valid and spelt correctly
- Shipping address matches your registration info
- Phone number is accurate for verification texts
Incorrect account details are a common source of failed orders. Log in and confirm your info is all valid.
Checking for Access Restrictions
Previous policy violations or disputes on AliExpress can result in account restrictions that prevent orders. You may also be unable to order if connected from an IP address that was previously flagged.
Try clearing any outstanding issues with AliExpress support. Use a different internet connection if your own IP seems to be blocked.
Using an Alternate AliExpress Account
As a workaround, attempt ordering under a different AliExpress account or as a guest checkout. This essentially gives you a clean slate if your main account has been restricted.
Just be sure to use fresh valid payment and address details that haven’t been associated with ordering issues.
Trying Again Later
Sporadic technical glitches on AliExpress’s servers can also prevent orders from processing properly at times. Try your purchase again an hour or day later.
If the issues persist, contact AliExpress customer support to investigate any account restrictions or site errors affecting your orders.
With a few troubleshooting tips, you can resolve many common AliExpress ordering issues related to shipping eligibility, payments, account details, and temporary glitches.
Just be sure to methodically check each requirement and potential point of failure to identify the specific reason your order won’t go through.
By taking the right steps to fix declined AliExpress orders, you’ll be back to hassle-free shopping in no time.Sharing Is Caring: